DHVANI ships your order through one of the following couriers either United States Postal Service, UPS, or DHL.
All DHVANI orders are shipped with tracking and delivery confirmation, with the weight and contents verified at the time of shipment.
Your DHVANI order will generally arrive 3-5 business days from the date you receive your shipment tracking number.
DHVANI products typically ship within 1-3 business days. DHVANI products that are "Backorder Stock" generally ship within 4-6 weeks (often, backorders ship sooner than this).
When you select Carbon Neutral Expedited Shipping at checkout, a portion of your shipping charge is redirected to energy efficiency, forest conservation, and renewable energy projects that offset the carbon impact related to delivering your order.
Carbon impact is based on the official results from the USPS BlueEarth Carbon Accounting Statement, which considers factors such as product type, size, weight, processing, distribution and transportation.
DHVANI products marked "Backorder Stock" are part of our next production batch and generally ship to you within 4-6 weeks. By popular demand, you can now purchase Backorder Stock and be guaranteed the soonest possible delivery of our most popular products.
Placing an order for Backorder Stock puts you in front of the line and ensures that your order will be fulfilled at the moment DHVANI receives the next production batch. When you place a Backorder Stock order, your DHVANI product(s) will automatically ship at the earliest possible time.
Your DHVANI order ships when all products are in stock and ready to ship. For example, if you order 3 in-stock DHVANI products and 1 “Backorder Stock” DHVANI product, your entire order of 4 DHVANI products will ship in approximately 4-6 weeks when your backordered DHVANI product is available.
To receive your in-stock DHVANI products immediately, we recommend placing your order for these products separately. If you’ve already placed your order, please send an email to email@example.com and we will go ahead and split the order on our end and ship your in-stock DHVANI products immediately.
Unfortunately, DHVANI does not cover stolen deliveries.
If your shipment tracking shows “Delivered”, please contact the courier used for your DHVANI order and notify them of the missing package.
Packages left in publicly accessible areas are at risk of theft. If you may not be home during the delivery window, we recommend that you make arrangements ahead of time for your packages to be delivered to a secure location.
All DHVANI products are backed by our 30 Day 100% Money Back Guarantee. That's a full 30 calendar days from the day your order is delivered.
Before sending your products back to DHVANI, please email firstname.lastname@example.org to initiate the process.
Simply return your DHVANI products in still-new, unworn and unwashed condition with all tags and bags and we will handle your request as soon as your package arrives.